IDT value our customers first and provides them with high quality after-sales service to guarantee their rights.

24 hour 7 days a week maintenance service web

Providing all-weather 24 hour free customer service hotline that provides uninterrupted service.Customer service hotline: 0800-388-119（Wugu head office）

Comprehensive service levels

Provide 5 days of 8 hour service or 7 days 24 hour all weather service to give customers with different requirements a choice of maintenance to satisfy their needs.

Full service quality monitoring

Fully functional customer system. Designated personnel handle and monitor customer required repairs to service resolution.

Solid professional service team

Engineers with solid experience and professional certification provide rapid technical consultation and emergency repair service for customers.

Ample emergency support equipment

Provide support service for customer maintenance.

Professional equipment function diagnostic and consultation serviceProfessional equipment function diagnostic and consultation service

Provide relevant function checks and reports regarding the environment used by customers.

Provide regular maintenance service

Provide preventive maintenance work to reduce management risks at the customer end.

Customer satisfaction survey that respects the customer

Conduct customer satisfaction survey and analysis to confirm customer needs and provide better maintenance service.